Facets Kids FAQs

General Questions

Account Sign-Up Questions

Film Submission Questions


General Questions

What is Facets Kids?
Facets Kids is the newest movie streaming service for kids. Available on multiple platforms, Facets Kids gives you access to short and feature-length films that have been specially curated by the experts who bring you the annual Chicago International Children’s Film Festival.
Which platforms does Facets Kids work on?
Facets Kids allows children to tune in from their computers, iPads, or other smart devices.
What is special about Facets Kids?
Facets Kids provides a safe space where kids can discover the latest and greatest in independent films from all over the world. Interested in a film about a crazy science experiment gone wrong? How about a film from Brazil about aliens? Or maybe you’re more interested in the trials and tribulations of being a hamster? We’ve got a film for every creative kid.
How is Facets Kids different from other streaming services?
Facets Kids aims to expand the availability of new, independent global films to children. Our service is designed to empower kids to actively explore, experience, and respond to independent films. Our content and browsing frameworks expose children to diverse social-emotional perspectives. We aim to provide films that will engage with kids at their level, and spark their imaginations.
What will Facets Kids do for my child?
Facets Kids aims to introduce kids to the latest and greatest in original, compelling global cinema. Our selection will engage your kids with fun, meaningful films that act as a bridge to positive growth and development. We believe that sharing global perspectives through cinema creates an entertaining outlet that introduces kids to diverse cultures and instills critical thinking. Our filmmakers speak to kids on their level while challenging them to think outside of the box.
Can smart movies make my child smarter?
We like to think so! Through value-affirming, innovative films, your child will learn to trust and embrace their imagination and creativity. This will encourage them to express their ideas and develop independence and self-reliance. Watch the light bulb above your child’s head illuminate as they watch brilliant films that spark their imagination!
Where do the movies on Facets Kids come from?
All over! Children can enjoy hundreds of films from over 45 countries and in over 25 languages. A whopping 70% of our films are from outside the U.S., and over 50% are in foreign languages. But don’t despair if you don’t speak Czech! All of our films have subtitles.
Who should use Facets Kids?
Everyone! Facets Kids is intended for children ranging from pre-school to teens, but don’t let that single you out. Our films are entertaining and accessible to a wide range of audiences and we always encourage parents to experience Facets Kids with their children to help reinforce the key themes and ideas.
Is all the content age appropriate?
Facets Kids utilizes proprietary tagging and filtering system to ensure the films your child experiences are age appropriate. This system has been adapted from our 30 years of experience reviewing and classifying films for the Chicago International Children’s Film Festival.
What if I have more than one child?
No problem! Facets Kids currently allows up to four kid profiles per user. Each profile can be adjusted to a different age range to ensure age appropriateness.
Does Facets Kids respect my child's privacy?
Facets Kids is deeply committed to your child’s privacy. Our streaming service fully complies with Apple App Store guidelines for Kids Apps, as well as COPPA guidelines. Facets Kids does not include behavioral advertising, and any contextual ads presented will be appropriate for children. We require that kids under 13 must get parental permission or pass a parental gate before allowing the user to link out of the program or engage in commerce. Please refer to our Privacy Policy for more information.

Account Sign-Up Questions

How much does Facets Kids cost?
We offer multiple subscription options, all of which can be reviewed on the Sign Up page. We offer a monthly subscription for only $6 per month. Or you can save money and subscribe for annually for $50. Since Facets is a 501(c)(3) nonprofit there is an option to donate an additional $10 or more for your annual fee. This donation allows Facets to give free subscriptions to Facets Kids to families, schools, and other organizations in need. All subscriptions include a one-month free.
How often will I be charged once I subscribe?
With any new plan, you receive a free trial month. After your trial month expires, monthly subscribers will be charged $6 a month and annual subscribers will be charged for the upcoming year. Users can change plans or cancel anytime by accessing the Manage My Account page.
Can I change my subscription plan?
Yes, you can change your subscription plan anytime. Just visit the Manage My Account page and select a new plan. Note: if you change from monthly to annual, you’ll save roughly $2/month and have access to all of the same great movies! Facets Kids cannot prorate payments, so if you change from annual to monthly, your new subscription will start after your current billing period has expired.
How many devices can I use once I subscribe?
Each subscription is limited to one household per account, with a maximum of three (3) devices.
How can I share Facets Kids so my friends and family can subscribe?
Feel free to direct them to our Sign Up page. We also love when our supporters share Facets Kids on social media and like us on Facebook.
Can I gift a Facets Kids membership to friends and family?
Of course! The success of Facets Kids relies on the continued support and recommendation of our friends. Annual and monthly gift memberships are available as gifts on our Gift Sign Up page. Gift memberships are pre-paid and the recipients are invited to activate an account with Facets Kids. If the recipient is under 18, a parent or guardian must assist the recipient with the membership activation.
I want to redeem a gift and create an account. When does my gift start?
Your gift will begin upon activation of your account and will last for 13 months – we threw in an extra month for free! Your card will not be charged until you have completed both your gift membership and free trial month. At that point, your account will roll over to the selected plan.
I cannot open Facets Kids. It tells me there is a problem with my credit card. Why?
If your card information has changed between billing periods, you will need to update that information by clicking “Manage My Account” after signing in. If your card info has not changed, you should contact your bank to resolve the problem. We encourage you to take care of these issues immediately so you won’t lose access to Facets Kids. Accounts will be suspended after 15 days if the card information is not updated.
I don’t have kids, but I would still like to donate to Facets. How can I help?
We would love your support! Please visit the Facets Support page to make a donation today. All donations are tax deductible and go towards expanding Facet Kids’ development and accessibility to children. Your donation is greatly appreciated by Facets and kids who love smart, independent movies.
Unfortunately, I need to cancel my Facets Kids account. Where do I go?
We’re sad to see you go! You may cancel online any time. After you choose to cancel your account, your card will not be charged again. Your subscription will continue for the remainder of the month/year you have paid for, and then your account will be deactivated. Although the membership is cancelable at any time, there is no refund or credit for partially used periods.

Film Submission Questions

How do I submit my film to Facets Kids?
For information about submitting films to Facets Kids, please see our For Filmmakers page.

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